Legal documents

Dbeasy Privacy Policy — How We Protect Your Data

At dbeasy, your privacy is our top priority. This privacy policy clearly explains what data we collect, how it is used, and the measures we take to keep your information secure.

Last Updated: January 2026
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Our Privacy Commitment

Steps we take to protect your data at dbeasy

End-to-End Encryption

All your personal data and financial transactions are protected with SSL 256-bit encryption. No outside party can read or steal this information.

Your data is never sold

Dbeasy never sells or rents your personal data to third parties. Your information is used solely to improve our services.

You're in control

You can view, update, or request deletion of your stored data at any time. Your data belongs to you.

Regular Security Audits

Regular security audits are conducted across our systems. Any vulnerabilities identified are addressed promptly.

Local Data Protection

Data of Bangladeshi users is managed in accordance with local law and stored in compliance with international GDPR standards.

Immediate breach notification

In the event of a security breach, we will notify you within 72 hours and take all necessary action.

1. Introduction

Dbeasy is a trusted online Sports Betting and gaming platform in Bangladesh. We believe your privacy is a fundamental right. This privacy policy explains what data dbeasy collects, why we collect it, how we keep it secure, and what rights you have.

This privacy policy applies to all dbeasy services — including the website, mobile app, and customer support channels. By using our platform, you are considered to have agreed to this privacy policy.

Our privacy policy is aligned with the GDPR (General Data Protection Regulation) and applicable data protection laws in Bangladesh. We are fully transparent and accountable in safeguarding your data.

This privacy policy was last updated in January 2026. We will notify registered users of any changes.

2. What Data We Collect

Dbeasy only collects information that is necessary to provide its services, ensure security, and meet legal obligations. We do not collect excessive or irrelevant data.

A) Information collected at registration

Data Type Why It Is Collected
Full Name For account identity and KYC verification
Mobile number For OTP verification and communication
Date of birth To verify age (18+)
Email Address For important notices and security alerts
Payment account number For deposit and withdrawal processing

B) For KYC Verification

  • Copy of National ID (NID) or passport.
  • Birth registration certificate (where applicable).
  • Selfie or photo ID verification (in specific circumstances).

C) Automatically collected data

  • IP address and device information (OS, browser type).
  • Login time, session duration, and browsing behaviour.
  • Betting and gaming history.
  • Cookies & local storage data.

Important: dbeasy never stores your full payment card number or CVV code. We do not know your mobile banking PIN — and we will never ask for it.

3. How Your Information Is Used

Dbeasy uses your data only for specific, defined purposes. Your information is never misused under any circumstances.

  • Account Management: For registration, login, password reset, and account security.
  • Transaction Processing: To securely process deposits and withdrawals.
  • Identity Verification: To complete the KYC process and verify your age.
  • Fraud Prevention: To detect and block suspicious activity.
  • Customer Support: To address your complaints and questions.
  • Platform improvement: To further improve the user experience.
  • Legal Obligation: To meet the requirements of government regulatory authorities.
  • Responsible Gaming: To identify unusual betting patterns and provide assistance.

If you no longer wish to receive promotional messages, you can opt out at any time by informing our support team.

4. Information Sharing & Third Parties

Dbeasy does not sell your personal data. However, in limited circumstances, information may be shared with trusted third parties.

When Your Information May Be Shared

Third Party Purpose Security
Payment Provider (bKash, Nagad, Rocket) Transaction Verification & Processing Only essential data
KYC Verification Service Identity Verification Encrypted Transmission
Game Provider Game Management & Fair Play Assurance Limited Session Data
Government / Law enforcement agencies Legal compliance By court order or government directive

All third-party providers are bound by strict confidentiality agreements with dbeasy and may not use the data provided for any other purpose.

5. Cookie Policy

Dbeasy uses cookies and similar technologies on its website and app to enhance your browsing experience and maintain platform security.

Cookie Type

  • Essential Cookies: For login sessions and security — the platform will not function without these.
  • Functional Cookies: To remember your preferences (language, theme).
  • Analytical Cookies: To understand platform usage patterns — all data is anonymized.

You can manage cookies through your browser settings. However, disabling essential cookies may limit certain features.

Please Note: dbeasy does not use any advertising network or social media tracking cookies.

6. Data Retention Period

Dbeasy does not retain your data beyond what is necessary. Once a purpose has been fulfilled or the retention period has expired, your data is securely deleted.

  • Active account data: Retained for as long as the account remains active.
  • Transaction Records: Up to 5 years, as required by financial regulations.
  • KYC Documents: 3 years after account closure.
  • Log Files & Session Data: Up to 90 days.
  • Closed account data: Deleted within 1 year unless required by legal obligation.

In the event of a legal dispute or government investigation, relevant data may be retained until the legal process is concluded.

7. Your Rights

Under dbeasy's Privacy Policy, you have the rights listed below. To exercise any of these rights, please contact our support team.

1
Right to Access

You can find out what information dbeasy holds about you and request a copy of it.

2
Right to Rectification

You may request corrections to any inaccurate or outdated information. We typically process updates within 7 business days.

3
Right to Deletion

After closing your account, you may request deletion of your data, unless we are required to retain it by law.

4
Right to Restrict Processing

You may request that we limit how your data is used for specific purposes.

5
Right to Data Portability

You have the right to receive your data in a portable format (JSON/CSV).

6
Right to Object

You may object to the use of your data for marketing or profiling purposes.

To exercise these rights support@dbeasy.appto send us an email. We respond within 30 days.

8. Child Protection

Dbeasy strictly does not provide services to anyone under the age of 18. We do not collect data from minors, nor do we intend to.

  • Age verification is mandatory at the time of registration.
  • Proof of age documentation may be requested in cases of doubt.
  • Any data relating to a minor collected inadvertently will be deleted immediately.
  • If you have any concerns, parents are encouraged to contact us.

For parents: If you believe your child is using dbeasy support@dbeasy.app— we will take action within 24 hours.

9. Security Measures

Dbeasy uses industry-standard security technology to protect your information. Our security infrastructure is continuously updated to address the latest threats.

  • SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
  • Two-Factor Authentication (2FA): OTP or app-based verification at login.
  • Firewall & DDoS Protection: Advanced network protection at the server level.
  • Regular Penetration Testing: Testing by third-party security experts.
  • Access Control: Only authorized personnel can access data on a need-to-know basis.
  • Data Backup: Regular encrypted backups on secure servers.

If you notice any security issue or suspicious activity, immediately support@dbeasy.appto let us know.

10. Changes to Privacy Policy

Dbeasy reserves the right to update this privacy policy as needed. Users will be notified before any significant changes take effect.

  • Registered users will be notified by email or SMS at least 30 days before any changes take effect.
  • The updated policy will be published on this page with the effective date clearly stated.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • You may be separately asked to provide consent for significant changes.

Note: Check this page regularly. The "Last Updated" date at the top of the page will indicate whether any changes have been made.

11. Contact Us

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us.

  • Email: support@dbeasy.app
  • Live Chat: Chat button at the bottom right of the website
  • Support Hours: 24 hours a day, 7 days a week
  • Response Time: Usually within 24 hours

For answers to more general questions, visit our FAQ Page View. Responsible Gaming You will also find a lot of useful information on this page.

Safe & Trusted

Your Privacy Is Protected — Get Started Now

Your data is completely safe at dbeasy. Open an account today and become part of Bangladesh's most trusted gaming platform.

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